Welcome! You can raise a request for Online shop and distribution technical support using the options provided.
Zgłoszenia dotyczące systemów AutoID
Zgłoszenia dotyczące KD, RCP, VIRDI i innych systemów AutoID
{"xsrfToken":"032e9dc449d0c2c4daf1ca1f5e13196b39ecf904_lout","branding":{"id":"5","key":"sid","name":"Online shop and distribution","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Instrukcja korzystania z systemu","userInitialAnnouncementMessageWiki":"<p>Zapraszamy do zapoznania się z instrukcją użytkownika, opisującą zasady rejestracji i poruszania się w Strefie HELPDESK - AutoID<br> <a href=\"https://autoid.atlassian.net/wiki/spaces/IU/pages/624033793\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Instrukcja</a></p>","translations":{"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","announcementHeader":"Instrukcja korzystania z systemu","announcementMessage":"Zapraszamy do zapoznania się z instrukcją użytkownika, opisującą zasady rejestracji i poruszania się w Strefie HELPDESK - AutoID\n[Instrukcja|https://autoid.atlassian.net/wiki/spaces/IU/pages/624033793]","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pl-PL","userLanguageTag":"en-US","portalThemeColor":"#ef7f1a","helpCenterTitleColor":"#ef7f1a","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a69eb4f5-e127-4e27-addb-98696b7b41ff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFiZjk5YS01YzM5LTQ1ZWYtYTQ5Zi03ZmQ2MjEzMzhmY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2OWViNGY1LWUxMjctNGUyNy1hZGRiLTk4Njk2YjdiNDFmZiI6WyJyZWFkIl19LCJleHAiOjE3NTAyNzI1MTUsIm5iZiI6MTc1MDI3MTkxNX0.GtrMAeozjzwCcAfERfcLCBF3ySxndIXjRO3bP4O_xkQ&client=c6abf99a-5c39-45ef-a49f-7fd621338fcf&height=300&mode=fit","bannerMediaApiFileId":"a69eb4f5-e127-4e27-addb-98696b7b41ff","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sid","projectId":10026,"serviceDeskId":5,"name":"Online shop and distribution","description":"<p>Welcome! You can raise a request for Online shop and distribution technical support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"42","name":"Activating the ABBYY license","descriptionHtml":"","callToAction":"Activating the ABBYY license","introHtml":"<p>Activating and reactivating the ABBYY licenses</p>","icon":10513,"iconUrl":"https://zgloszenia.serwis.autoid.pl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[13],"key":""},{"id":"44","name":"Other ABBYY topics","descriptionHtml":"","callToAction":"Other ABBYY topics","introHtml":"<p>Other ABBYY-related requests</p>","icon":10472,"iconUrl":"https://zgloszenia.serwis.autoid.pl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[13],"key":""},{"id":"45","name":"Products from the shop","descriptionHtml":"","callToAction":"Products from the shop","introHtml":"<p>Requests about products bought at the online shop www.nowoczesnetechnologie.pl</p>","icon":10496,"iconUrl":"https://zgloszenia.serwis.autoid.pl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[13],"key":""},{"id":"147","name":"Zgłoszenia dotyczące systemów AutoID","descriptionHtml":"","callToAction":"Zgłoszenia dotyczące systemów AutoID","introHtml":"<p>Zgłoszenia dotyczące KD, RCP, VIRDI i innych systemów AutoID</p>","icon":10466,"iconUrl":"https://zgloszenia.serwis.autoid.pl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[13],"key":""},{"id":"41","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel</p>","icon":10527,"iconUrl":"https://zgloszenia.serwis.autoid.pl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[147,42,44,45]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ea51237c-8e5c-3450-a87d-8d9642e3de73","appLinkName":"","appLinkUrl":"","spaceKey":"IU","spaceName":"Instrukcje Użytkownika","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SID","serviceDeskId":5,"kbLinkDomainURLs":["https://zgloszenia.serwis.autoid.pl","https://autoid.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SID","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Polish (Poland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFiZjk5YS01YzM5LTQ1ZWYtYTQ5Zi03ZmQ2MjEzMzhmY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAyNzMxMTQsIm5iZiI6MTc1MDI3MTkxNH0.gTIfbAyOHPVjqvzOns2q3-B47KWUnQFO1VFPZye6SSI","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"c6abf99a-5c39-45ef-a49f-7fd621338fcf","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":147,"projectId":10026,"issueType":{"id":"10043","name":"Wniosek"},"form":{"name":"Zgłoszenia dotyczące systemów AutoID","descriptionHtml":"","callToAction":"Zgłoszenia dotyczące systemów AutoID","intro":"<p>Zgłoszenia dotyczące KD, RCP, VIRDI i innych systemów AutoID</p>","instructions":"","icon":10466,"iconUrl":"https://zgloszenia.serwis.autoid.pl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Podsumowanie","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Zgłoszenie rejestracji klienta do RMA"]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/147","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/147","calendarParams":{"firstDay":0,"date":"2025-06-18T20:38:35+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ea51237c-8e5c-3450-a87d-8d9642e3de73","appLinkName":"","appLinkUrl":"","spaceKey":"IU","spaceName":"Instrukcje Użytkownika","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SID","serviceDeskId":5,"kbLinkDomainURLs":["https://zgloszenia.serwis.autoid.pl","https://autoid.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFiZjk5YS01YzM5LTQ1ZWYtYTQ5Zi03ZmQ2MjEzMzhmY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAyNzMxMTUsIm5iZiI6MTc1MDI3MTkxNX0.zPmCCrqK31nGmY8SodMUQ5DAdSYkfGLSVfAE0FNHvdk","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"c6abf99a-5c39-45ef-a49f-7fd621338fcf","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2025-06-04T13:24:26.597040626Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[147],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Inquiries regarding Access Control (AC), Time and Attendance (T&A), VIRDI, and other AutoID systems.","submit":{"lock":true,"pdf":false},"primaryLocale":"pl-PL","translatedLocale":"en-US","templateFormUuid":"4760c45f-cc45-4376-b64c-54cb36d8cb8d"},"layout":[{"type":"doc","version":1,"content":[{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"Dear Sir/Madam!"}],"attrs":{"localId":"ac29e53b-d52e-4d75-958d-060aac0ad983"}}],"attrs":{"panelType":"error"}},{"type":"paragraph","content":[{"type":"text","text":"Dear Sir/Madam!"}],"attrs":{"localId":"ac29e53b-d52e-4d75-958d-060aac0ad983"}},{"type":"paragraph","content":[{"type":"text","text":"All inquiries related to the following systems:"}],"attrs":{"localId":"7b692fe6-2608-4129-9289-6a43a680c960"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Access Control (AC)"}],"attrs":{"localId":"eeb1f37d-6bc6-4d55-a2aa-dff0fe2fdeb9"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Time and Attendance (RCP)"}],"attrs":{"localId":"ef0a82b0-ee28-45bc-93a3-164ccb9c25b3"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"UNIS, WebUNIS, UNIS Analyzer Software, Synchronization, etc."}],"attrs":{"localId":"dffd0d45-8afa-46fd-aeec-cc8f387fff40"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"VIRDI, ROSSLARE devices, Key Depositories, etc."}],"attrs":{"localId":"3249e594-ddfe-41c3-a2a3-d9862e2496d1"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Card orders, system expansions, report modifications"}],"attrs":{"localId":"f13ce7e1-2b15-451c-9cd8-7f9dbe983327"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"must be submitted exclusively via the "},{"type":"text","text":"RMA module","marks":[{"type":"strong"}]},{"type":"text","text":", which is dedicated to such requests."},{"type":"hardBreak"},{"type":"text","text":"Any requests unrelated to store sales but submitted under the \"Store and Distribution\" project will be closed without review."}],"attrs":{"localId":"b84f10b4-25ff-4095-8f66-cfa1a6038cd2"}},{"type":"paragraph","content":[{"type":"text","text":"Only registered users, assigned to the appropriate customer ID, have access to submit requests in the RMA module."},{"type":"hardBreak"},{"type":"text","text":"If you have a customer account there: "},{"type":"text","text":"[click here].","marks":[{"type":"link","attrs":{"href":"https://zgloszenia.serwis.autoid.pl/servicedesk/customer/portal/4"}}]}],"attrs":{"localId":"813200d8-f37a-41a8-8e33-7c7c89f5394f"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"To gain access to process RMA requests, please fill out the form below."}],"attrs":{"localId":"4c3ce599-5066-4ccf-a241-69e3d41b13cd"}}],"attrs":{"panelType":"info"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"b59eace1-5154-4a4d-b555-95d53789cd74","parameters":{"id":9},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"40fc3794-f1f0-4ea7-9f29-a36bf1813af8","parameters":{"id":13},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"da3c156a-aa5d-45bb-8023-c719c4dc9f95","parameters":{"id":3},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1e5845e7-5497-459f-9fcf-767e7c749b4d","parameters":{"id":8},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"e7f0dbcc-17f7-4cf6-adb2-f24da6a7e848","parameters":{"id":4},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"ts","label":"Sales Representative","description":"If known, please specify your sales representative. This will expedite the processing of your request.","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"rt","label":"Comments","description":"A space for additional information related to your request.","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Contact phone number","description":"Please provide a contact phone number so we can reach you in case of any issues with account registration\n","validation":{"rq":true,"mnc":9},"choices":[],"questionKey":""},"13":{"type":"tl","label":"Company name","description":"Please provide the name of your organization – if you are applying as a private individual, enter your full name","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"no","label":"VAT Identification Number (NIP) of the company/organization*","description":"Provide the VAT Identification Number (NIP) of the company/organization you represent (digits only - no dashes). If you are a private individual, enter: 0000000000. If the VAT number is not Polish, include the full number with the letter prefix in the comments field.","validation":{"rq":true,"mnn":1000000000,"mxn":9999999999,"wh":true},"choices":[],"questionKey":""}}},"uuid":"4760c45f-cc45-4376-b64c-54cb36d8cb8d"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2025-06-04T13:24:26.597040626Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[147],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Inquiries regarding Access Control (AC), Time and Attendance (T&A), VIRDI, and other AutoID systems.","submit":{"lock":true,"pdf":false},"primaryLocale":"pl-PL","translatedLocale":"en-US","templateFormUuid":"4760c45f-cc45-4376-b64c-54cb36d8cb8d"},"layout":[{"type":"doc","version":1,"content":[{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"Dear Sir/Madam!"}],"attrs":{"localId":"ac29e53b-d52e-4d75-958d-060aac0ad983"}}],"attrs":{"panelType":"error"}},{"type":"paragraph","content":[{"type":"text","text":"Dear Sir/Madam!"}],"attrs":{"localId":"ac29e53b-d52e-4d75-958d-060aac0ad983"}},{"type":"paragraph","content":[{"type":"text","text":"All inquiries related to the following systems:"}],"attrs":{"localId":"7b692fe6-2608-4129-9289-6a43a680c960"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Access Control (AC)"}],"attrs":{"localId":"eeb1f37d-6bc6-4d55-a2aa-dff0fe2fdeb9"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Time and Attendance (RCP)"}],"attrs":{"localId":"ef0a82b0-ee28-45bc-93a3-164ccb9c25b3"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"UNIS, WebUNIS, UNIS Analyzer Software, Synchronization, etc."}],"attrs":{"localId":"dffd0d45-8afa-46fd-aeec-cc8f387fff40"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"VIRDI, ROSSLARE devices, Key Depositories, etc."}],"attrs":{"localId":"3249e594-ddfe-41c3-a2a3-d9862e2496d1"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Card orders, system expansions, report modifications"}],"attrs":{"localId":"f13ce7e1-2b15-451c-9cd8-7f9dbe983327"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"must be submitted exclusively via the "},{"type":"text","text":"RMA module","marks":[{"type":"strong"}]},{"type":"text","text":", which is dedicated to such requests."},{"type":"hardBreak"},{"type":"text","text":"Any requests unrelated to store sales but submitted under the \"Store and Distribution\" project will be closed without review."}],"attrs":{"localId":"b84f10b4-25ff-4095-8f66-cfa1a6038cd2"}},{"type":"paragraph","content":[{"type":"text","text":"Only registered users, assigned to the appropriate customer ID, have access to submit requests in the RMA module."},{"type":"hardBreak"},{"type":"text","text":"If you have a customer account there: "},{"type":"text","text":"[click here].","marks":[{"type":"link","attrs":{"href":"https://zgloszenia.serwis.autoid.pl/servicedesk/customer/portal/4"}}]}],"attrs":{"localId":"813200d8-f37a-41a8-8e33-7c7c89f5394f"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"To gain access to process RMA requests, please fill out the form below."}],"attrs":{"localId":"4c3ce599-5066-4ccf-a241-69e3d41b13cd"}}],"attrs":{"panelType":"info"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"b59eace1-5154-4a4d-b555-95d53789cd74","parameters":{"id":9},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"40fc3794-f1f0-4ea7-9f29-a36bf1813af8","parameters":{"id":13},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"da3c156a-aa5d-45bb-8023-c719c4dc9f95","parameters":{"id":3},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1e5845e7-5497-459f-9fcf-767e7c749b4d","parameters":{"id":8},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"e7f0dbcc-17f7-4cf6-adb2-f24da6a7e848","parameters":{"id":4},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"ts","label":"Sales Representative","description":"If known, please specify your sales representative. This will expedite the processing of your request.","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"rt","label":"Comments","description":"A space for additional information related to your request.","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Contact phone number","description":"Please provide a contact phone number so we can reach you in case of any issues with account registration\n","validation":{"rq":true,"mnc":9},"choices":[],"questionKey":""},"13":{"type":"tl","label":"Company name","description":"Please provide the name of your organization – if you are applying as a private individual, enter your full name","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"no","label":"VAT Identification Number (NIP) of the company/organization*","description":"Provide the VAT Identification Number (NIP) of the company/organization you represent (digits only - no dashes). If you are a private individual, enter: 0000000000. If the VAT number is not Polish, include the full number with the letter prefix in the comments field.","validation":{"rq":true,"mnn":1000000000,"mxn":9999999999,"wh":true},"choices":[],"questionKey":""}}},"uuid":"4760c45f-cc45-4376-b64c-54cb36d8cb8d"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}